FAQ 

Where do you ship?

We ship worldwide. 

How do pre-orders work? 

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be processed immediately. If you wish to change anything on your order please contact customer service. 

How can I get in touch with customer service?

Please email us at cs@nicolettenichelle.com and allow 24-72 business hours for response. Please note during higher volume times it can take 5 business days for response.  Even though we normally get right back to you :)

Am I responsible for paying import taxes?

We cannot anticipate taxes applied by overseas Customs Offices. Any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the sole responsibility of the customer. Please contact customs in your country to ascertain any additional charges prior to purchase. Please be aware that this is a legal requirement out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will be forced to charge you the return fees from the refund of the original purchase price.

What size am I?

Check out our size chart here.

How can I track my order?

Once your order has been shipped you should receive an email from us with tracking details and a delivery estimate for your order. If you do not receive this within 3- 5 business days of purchasing please send us an email to heygirl@nicolettenichelle.com and we will resend tracking details. Please note pre-orders will take until estimated shipping. 

What if my items are damaged or missing?

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 5 days of the package being marked as delivered. Customer must include photos of the damaged product.

How do I exchange or get refund for items?

We do not offer refunds only exchanges or store credit. During sales everything is final order. Please see our policy here. 
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