NO EXCHANGES ON SALE ITEMS. 
Pre-order items may be exchanged only after your item has been shipped and received by you. You may not receive a exchange on a pre-order item before your item arrives to you. Item can only be exchanged within 7 days of receiving it and item must be in new condition. 
For exchanges please fill out the form here and email us the form cs@nicolettenichelle.com. Response time is 1-3 business days. Notice of exchanges must be done within five business days of customer receiving merchandise. Please note customer is responsible for return shipping cost and only allowed one exchange per order.

Your returned item will be thoroughly reviewed and if approved, will be processed within 3-5 business days after the item is received at our warehouse. You will be notified via email once your return is processed. Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or exchanges Nicolette Nichelle is not responsible for lost or stolen packages. Please contact USPS or courier chosen in regards to lost or stolen packages.

INTERNATIONAL RETURNS/EXCHANGES 
Unfortunately, we do not offer exchanges for international orders.

Purchasing from NicoletteNichelle.com you are agreeing to this policy.